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Payment system rbk money. RBK Money - why you may need a wallet in RBC and what is remarkable about this RUpay payment system. Slow withdrawal of funds to bank cards

The RBK Money payment system appeared after the name change of Rupay as a result of its purchase by the RBC Information Systems media holding in 2008. The credit institution NPO EPS LLC becomes the new owner in 2012. It operates throughout Russia. The year 2016 is declared the year of the reboot, a global rebranding. During the existence of RBK Money, there were both negative reviews and facts of fraud, and now the team is going to improve the position of the payment platform.

Registration on the RBK Money platform

Opening an electronic account is easy. To do this, you need to follow the link rbkmoney.com/ru/koshelek-rbk-money. Be sure to fill in the fields marked with an asterisk.

Do not allow the password of the RBK Money service to match passwords from other payment platforms.

After filling in the required data, go to the account security settings page. Specify the payment password, the answer to the secret question and enter the captcha. An email with instructions for activation will be sent to the specified e-mail. The platform is available to legal entities and individuals. Registration in the RBK Money service is free.

To enter the system, as well as view the balance and other data on the account, you must enter the login password. When making payment transactions in RBK Money, transferring and exchanging funds, the system will require you to enter the so-called RBK Money payment password. This is for added security.

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Wallet types

After registration, the standard RBK Money account becomes active, of course, which has certain limitations. You can improve the RBC Money electronic account to an extended one by confirming the owner's personal data.

Owners of improved wallets have the following benefits:

  • monthly limit of 300,000 rubles;
  • commission for transfers 0.3%;
  • withdrawal of monetary assets in the amount of up to 300,000 rubles;
  • exchange for electronic money 100,000 rubles. per month.

You can confirm your personal data by submitting a completed application of the established form (certified by a notary and sent by mail). You can also come with a passport to the Contact transfer point and send 50 r. to your account.

Replenishment of the account in RBK Money

You can deposit money into your wallet in the following ways:

  • using Internet banking;
  • putting money in the payment terminal;
  • Bank transaction;
  • in Euroset stores;
  • money transfer;

Replenishment via Internet banking is instant, and no commission is charged. When paying or replenishing through Eleksnet, DeltaPay, Comepay, Rapida terminals, select the required provider and insert banknotes. The commission is 0%, crediting to the RBK Money account is instant. Crediting to the account by bank payment is made up to 3-5 working days, while a commission is charged according to the bank's tariffs.

No more than 200,000 rubles, available only to residents of the Russian Federation. At any “CONTACT” point on the territory of Russia, no commission is charged when crediting to RBK Money. Using electronic Webmoney, Mobile Wallet, Yandex Money and others, you can replenish the RBK Money wallet. Commission is charged.

Exchange RBK Money

Naturally, the RBK Money platform is integrated with various payment systems. In particular, the exchange is carried out for Webmoney and Yandex Money. On the website banks.webmoney.ru, you can organize the exchange of Webmoney for RBK Money. To do this, you will need to issue a formal Webmoney passport and an extended one in RBK Money. After that, you need to specify an account in RBK Money in the "Link account / card" menu. After merging, we make an exchange.

Exchanges are also actively used, for example, BestExchangers.ru. For more information about the exchange, see the following video:

Security, fraud protection

RBK Money positions itself as a multi-level secure system. Previously, there was a program called "100% Guarantee". According to this program, you are fully insured against theft of your money, and if this happens, which is unlikely, the resource will fully compensate for your damage.

In case of problems with fraudulent activities, you must write to technical support which operates around the clock. Having described the problem to the security service, RBK Money will protect you from fraudulent schemes. However, in practice, cases of debiting money from electronic accounts are often mentioned, and there are problems with withdrawing money.

Security is provided by two separate passwords, and control by IP address can also be entered. Payment procedures in RBK Money are applied using SSL cryptography with a 128 bit key. In addition to the above measures, there is protection against chargebacks (refunds) and fraud (for example, theft of card data on the Internet). At least that's what they tell us on the website.

Summing up

In conclusion, we note that the electronic payment system RBK Money has certain advantages, namely: replenishment without commission, instant payment, more than 250 thousand points for crediting funds throughout the Russian Federation, good integration with online stores, work with 120 different currencies. However, you can also find negative reviews about RBK Money. These are rather high tariffs, difficulties in work for residents of the CIS, and the absence of special programs to popularize the service. In 2016, the service is pursuing a policy of global changes, from design to the platform itself. This is for added security.

Consider the features of RBK Money (the nature of working with it practically does not differ from working with a Rupay wallet), and we will also compare the tariffs and range of services provided by the Rupay system in the old version and in its new guise - RBK Money.

The monetary unit operated by RBK Money is equivalent to the Russian ruble. Accordingly, you can replenish your account and withdraw money only to ruble bank accounts and plastic cards.

Registration in the RBK Money system

Registration in the RBK Money system is free. In order to register in the system and receive an electronic wallet, you only need to indicate your real surname, first name and patronymic (in Cyrillic) and e-mail in the registration form, as well as come up with a password to enter the system. I advise you to approach the issue of choosing an e-mail with responsibility, since this will be your login in the system. In addition, at the first step of registration, you must specify your date of birth - you may need this information if you lose (hack, lose) your password to recover it.

The second step to keep your wallet secure is a security question. You will need to come up with this question and the answer to it and, of course, remember the answer. This data can also be useful to you if you need to recover a lost password.

There are two types of wallets in the system - Standard and Extended(analogues of non-certified and certified Rupay accounts). In order to upgrade the wallet to the advanced level, you need to provide the system with your passport data.

What are the advantages of having an Advanced Wallet compared to a Standard Wallet?

  • increase in the monthly limit for transfers to other users of the system from 100,000 rubles. up to 300,000 rubles;
  • increasing the limit for replenishing the wallet with a bank card (of any bank) from 1000 to 3000 rubles. per day (5,000 and 15,000 rubles per month, respectively);
  • exchange for others electronic currencies(maximum 100,000 rubles per month).

Previously, Standard Wallet users were also prohibited from withdrawing funds from the system, but in April 2011 this restriction was lifted.

The RBK Money system has the ability to work with an electronic wallet through mobile phone. To do this, you need to download from the site and install a special application RBK Money Mobile. The mobile application is tied to your electronic wallet in the system.

Deposit and withdrawal of funds. Tariffs in RBK Money

Tariffs in payment systems, as you know, are of three types: commission for payments within the system and commission for depositing and / or withdrawing funds.

Until May 17, 2011, the system had a commission for money transfers within the system. It was charged from the sender of the payment and amounted to 0.5% for holders of Standard wallets and 0.3% for holders of Extended wallets (but not less than 1 rub.). Now all transfers between RBK Money wallets are free.

RBK Money charges a fee for withdrawing money from a wallet (returning unused funds). (See below).

RBK Money wallet replenishment methods and agent rates

The number of ways to replenish the wallet in RBK Money is constantly replenished. In addition, it seems that RBK Money is constantly actively negotiating with agents about tariff reductions. In any case, almost every month on the website of the system they happily report about the reduction of one or another tariff or even the complete cancellation of the commission of any method of replenishing the wallet. Judge for yourself from the table below - the following methods of depositing money into the system are currently available:

Ways to replenish the wallet without commission

Agent Commission Terms of enrollment
VISA, MasterCard* 0% instantly
Through the terminals of the "Mail of Russia" and in the IS FKT "WinPost" 0% instantly
MTS communication salons and terminals of MobilElement salons. 0% instantly
Bank payment through the bank "Uralsib" 0% 1-2 working days
"CONTACT" money transfer system 0% up to 2 hours
Money transfer system "Leader" 0% instantly
Money transfer system "Zolotaya Korona"
Internet banking of Uralsib Bank (Moscow) 0% 1-2 working days
Payment terminals "AMEGA", "Eleksnet", "X-Plat", "Multi-Cashier", "Express-Payment", "SkySend", "Free cash desk", "Unikassa", "Pinpay express", "Unified System of City Payments", "Quickpay", "Money-Money", federal system City, Forward Mobile, CiberPay. 0% instantly

Other ways to replenish the wallet

Through ATMs from any international bank card

VTB 24 instantly
Masterbank 1% (not less than 100 rubles) instantly
Uraltransbank 3% In 2 hours
Rapida from 2% instantly

Communication salons

Euroset 2% instantly

Bank payment

VTB 24 4% (not less than 300 rubles, but not more than 3000 rubles) instantly
Federal system "City" 2,95% instantly
Rapida from 2% instantly
OTP Bank 3% instantly
3% 1-2 working days
PrivatBank 2% (not less than 20 rubles) 1-2 working days
Rus-Bank-Ural 3% 1-2 working days
Ural Bank for Reconstruction and Development 2,9% 20 minutes
Sotsgorbank 3% In 2 hours
Bank24.ru 2,9% instantly

Replenishment via Internet banking

OCEAN Bank 1% instantly
VTB 24 1.5% (not less than 15 rubles) instantly
OTP Bank 1,5% instantly
HandyBank 3% instantly
Yekaterinburg Municipal Bank 3% 1-2 working days
UralTransBank 3% In 2 hours
Bank24.ru 2,9% instantly

Through payment terminals

"Alt Telecom" 3% instantly
Comstar up to 5% instantly
"Single Settlement Center" up to 5% instantly
"MasterPort" to 10% instantly
"KET" up to 5% instantly
"Forward Mobile" no more than 5%, taking into account the commission of the terminal instantly
"Orange" 7% instantly
"Mobile City Payments" 3,8% 20 minutes
"Volgo-Kamsky Bank"/td>no more than 5% instantly
"Connected" 3% payment in 2 hours
"Siberian Payment Systems" up to 5% instantly
"Regionpay" up to 5% instantly
"Absolute Plat" up to 5% instantly
"Ugra-Express" up to 5% instantly
"Sibplat" up to 5% instantly
"regplat" 1%** instantly
RosExpress 0,5% instantly
e-port 3%** payment in 2 hours
"Sprint Net" 3%** payment in 2 hours
"E transfer" 2%** instantly
Savings bank GLOBAL up to 5% instantly
"Platimo" up to 5% instantly
"Instantly" up to 5% instantly
"NOVOPLAT" 1%** instantly
"Unikassa Irkutsk" up to 7% instantly
"Express Payment" up to 5% instantly
"Easy and convenient" 5% instantly
"Express Checkout" up to 5% instantly
"cash box" up to 5% instantly
Comepay 1%** enrollment in 24 hours

Replenishment with RBK Money prepaid card

According to the tariffs of agents, including the cost of card delivery.

Through money transfer systems

Unistream 1% * -2%, but not less than 50 rubles. instantly (working days)

Postal transfer

Post office 1.7% (excluding VAT), but not less than 25 rubles per transfer 3-4 working days

Electronic currency exchange

Through Yandex.Money 4% instantly
Through exchange offices according to the tariffs of the exchange office instantly
UCash voucher 5% instantly

* Please note that not every plastic card is suitable for replenishing your wallet in RBK Money. These can only be cards of VISA and MasterCard systems, moreover, Visa Classic, MasterCard Standard and higher (you will not be able to replenish your wallet with Visa Electron / MasterCard Maestro). Funds deposited to the account from a bank card can only be used to make purchases in online stores, but cannot be transferred to other users of the system.

** Excluding terminal commission

Frequently asked question: what information should be provided when making a bank transfer to deposit funds to the RBK Money e-wallet? The answer is this. When you want to fund your account by bank transfer, you need to go to your account (My Account) and go to the "Deposit Account" tab. There you will enter your bank details and receive system details for replenishing your wallet.

Ways to withdraw funds from the RBK Money wallet
and system rates for the return of unused funds

System Commission Terms of enrollment
To RBK Money MasterCard 2% 3-5 working days
Postal transfer 3%+(1.7%, but not less than 25 rubles, excluding VAT) 2-3 working days
Without opening an account using the CONTACT system 3,5% 24 hours
To the bank account of an individual 0% 3-5 working days
To a bank card 0% 3-5 working days
To a wallet in Yandex.Money 4% instantly
Buying a UCash voucher 0% instantly
Exchange of electronic currencies (withdrawal to wallets of other electronic payment systems) through exchange offices See the conditions on the websites of exchangers

The RBK Money payment system is a good assistant for managing finances in Runet, interesting for both business and personal use. It is convenient for an entrepreneur to receive transfers from partners, to accept payment for goods or services. Individuals - make purchases in online and offline stores, pay utility bills, top up mobile.

EPS has been officially registered since 2008. In fact, it has existed since 2002, being previously known under the RUpay brand. For all its versatility and functionality, the program has a simple interface. It is quite capable of competing with such whales as WebMoney or Yandex Money.

Tariffs and commissions

RBC Money is attractive due to the absence of commissions for many transactions. Individuals can use the following services free of charge:

  • Transfer (within one PS) money to the card.
  • Pay in online stores cooperating with PS.
  • Receive statements, track payment history.
  • Design and use "plastic".
  • Download smartphone version.

Note: If no payments were made by card for more than 60 days, the commission is charged. It is 300 rubles per month (tax is not taken).

In fact, for individuals, the tariff exists only for an urgent transfer of money to another card or bank account. It is 2.95% of the transferred amount. You can transfer funds from the card to another bank free of charge within 5 working days. Authenticated users can use this feature.

For entrepreneurs, only transfers in their favor sent by individuals are paid (3.9% of each transfer). All other functions can be performed without commission and subscription fee:

  • Connect your Internet resource and configure it to accept payments.
  • Receive reports of cash receipts electronically.
  • Cancel the transaction and return the money to the payer.
  • Withdraw money to a bank card.

The site provides several tariff plans for business (“Do good”, “Travel”, “RBK Card”, “ZHKU”). They differ from the main option in the interest rate that is charged on receiving money from individuals or paying utility bills (the “HCS” tariff). There is also an individual plan, the terms of which are negotiated with each entrepreneur separately.

Download all fees and limits for 2017 in PDF format (44.0 KB).

Registration process

There is no need to pay to start an RBK Money wallet. The process is free and simple. To get started, register on the site. It's no more difficult than starting a new email account. In this case, only the full name and date of birth are requested (useful for password recovery). Login is Email.

Advice: It is better to enter reliable data right away. This will simplify the process of restoring access to the account and will not become an obstacle if you need a professional account.

There are two levels of registration in RBC Money: standard and extended. The second opens the way to new possibilities:

  • rubles are exchanged for other electronic currencies (limit - 100,000 rubles per month);
  • the daily replenishment limit is increased (up to 3000);
  • the monthly withdrawal limit is increased (up to 300,000 rubles).

For comparison: a standard wallet allows you to operate per month with an amount not exceeding 100,000 rubles, and replenished by 1000 per day.

An extended wallet will require passport details. Scanned copies of the document are uploaded in a personal account, checked by a moderator and, after approval, a professional account is available.

Step one


step two



System Security

Passport identification is good because it enhances security. There are reviews in Runet about the allegedly weak protection in RBC Money. The user has nothing to fear, the process of transferring and crediting funds is accompanied by multi-level protection.

For example, withdrawing money from an electronic wallet to a bank account is possible only if the full name of the account owner and the recipient match. When making any transaction, a separate password is created for a specific transaction. Without knowledge of the code combination, the fraudster will not be able to appropriate someone else's.

The programmers took care of SSL encryption with a key length of 128 bits for all settlement operations. According to experts, this is the last word in cybersecurity and, undoubtedly, one of the most effective measures today.

The client can take advantage of additional security measures:

  1. Enable in the settings the function of tracking the IP address from which operations are performed or an account is opened.
  2. Connect SMS-informing and confirmation of financial movement via mobile phone.
  3. Choose a secret question-answer to confirm initialization in case the password is lost. The answer should be easy, but carefully thought out, unpredictable for fraudulent social engineering.
  4. Connect the "payment password" option and come up with a combination that is different from the one that is entered when logging into your account. Such double protection will allow you to make transactions with the least likelihood of hacking or intercepting money.

go to Personal Area may with mobile application(the program is free to download from the official site). Before the session, a PIN code is entered. This prevents accidental access to the application by third parties.

conclusions

The RBK Money payment system can be trusted, despite the relatively short period of existence, the program has managed to prove its advantages: access from anywhere in the world, multi-level account protection, simple registration.


As for the ways to replenish the wallet and withdraw funds, there is almost the entire range of possible options: through other EPS, to a bank account, by postal order, etc.

One of the modern payment services that allows you to transfer funds, both using bank cards and online payments on the Internet, is RBK Money. Today we will talk about the features of this service, tell you how RBK Money is paid, who can use its services and how to deposit / withdraw funds.

About RBK Money

This company was founded in Russia on October 7, 2002 with the name Rupay. Since 2008, this payment service has been part of the RBK holding, while the name has changed to RBK Money. This settlement platform cooperates with more than 40,000 online stores, for goods and services in which payment can be made by rbk money payment service. It also supports the transfer of funds using international bank cards of payment systems VISA, MasterCard and Mir.

Widely branched (more than 250 thousand points), covering almost the entire territory of the Russian Federation, the network that carries out transactions for depositing or withdrawing funds covers more than 6.2 million customers, which makes RBK Money a very attractive and convenient partner.

Business Services

As noted above, the services of RBK Money are very popular when making payments in online stores. The list of payment methods is quite extensive:

  • bank cards;
  • electronic wallets;
  • bank payments;
  • Money transfers"
  • payment terminals;
  • communication salons;
  • Internet banking.

With the development of means of communication, in particular the Internet, the possibilities for the implementation of various kinds of commercial projects have dramatically expanded. Now the buyers of a trading enterprise can be not only residents of nearby streets or quarters, but almost any person who has a smartphone and a computer with a connection to the World Wide Web.

Given the development of various kinds of postal and delivery services, it becomes possible to sell goods or services almost all over the world. But for the successful implementation of such projects, a convenient payment system is required, both for the buyer and the seller. Considering the developed network of services in the Russian Federation serving the financial transactions of RBK Money, you can open an online store without any problems.

You can find out which credit cards are offered by various banks and the conditions for them. Where and how to apply for loans for any purpose via the Internet, read.

For a product or service on the store's website, payment through the rbk money service can be made even without the client having an electronic wallet, for this the client needs to know only his order number. The service of connecting the RBK Money service to the online store is free, takes only two working days, does not include any hidden commissions and payments. There are three tariff plans for an online store or online service:

  • Basic (3.9% of the turnover is charged on account of payment for services).
  • Individual (2.5% of turnover is charged as payment for services).
  • Do Good (2.5% of the turnover is charged to pay for services).

On the company's website, you can download customized modules for CMS Worpress, Drupal, Bitrix, Joomla for free. Many other companies that provide similar online payment services sell similar modules. Thus, novice entrepreneurs who, as a rule, have a limited financial resource from cooperation with the RBK Money payment service will receive support and benefits at the stage of formation of their business project.

Services for individuals

Individuals, as well as legal entities, are not charged for registration in the RBK Money payment service. Registration takes place on the company's website, and takes no more than a few minutes. Upon completion of registration, each client receives an Internet wallet.

This wallet can be of two types - “Unidentified” and “Identified”. The differences are in different functionality, availability of operations and the amount of funds that can be operated.

Passing the identification procedure

The procedure itself is not difficult. It can be completed by mail, or by using the CONTACT transfer system. In order to be identified in the first way, you need to send the “Application Form” by registered mail to the address of the RBK Money company with the client’s signature certified by a notary.

In order for the account holder to be identified using the CONTACT system, you need to come with a civil passport to its nearest branch, notify the cashier of your intention to pay for identification in the payment service of the RBK Money company. Then, presenting your passport, you will need to name the service code (identification of the client of the RBK Money company) “RBKY” and the number of your wallet in the RBK Money payment service. The payment amount will be 200 rubles, while 50 rubles will be transferred to your wallet.

As a rule, during the day the submitted information is sent to the security service of the RBK Money company for consideration. Information received from clients enters the queue, after its consideration and a positive (as a rule) response, the status of the client's account will be changed to “Identified”. After some time, the user's personal account will also change the status to “Identified”.

Raising the client's status from "Standard" to "Identified" provides a number of advantages, both in expanding functionality and in reducing the commission on transactions with funds. Thus, the commission for transferring funds to other participants in the system is reduced from 0.5 to 0.3 percent. The size of the limits of funds that the client can operate is increasing, and it becomes possible to withdraw funds from the RBK Money system.

Withdrawal of funds and security of the service

There are several ways to withdraw money from the payment system:

  • Transfer of funds to RBK Money MasterCard (processing time 3 - 5 banking days).
  • Transfer of funds to the “Yandex Money” wallet (instantly).
  • By postal transfer (processing time 2 - 3 banking days).
  • Purchase of Ukash voucher (instantly and without commission).
  • Through the CONTACT system (processing time 1 banking day).
  • Transfer to others payment systems WebMoney, Qiwi, MoneyMail, EasyPay and others (payment processing time depends on the specific system).
  • Transfer to an individual's bank account (payment processing time is 3 - 5 banking days, it should also be noted that withdrawal is possible only to your own account).

The security system developed by the company's specialists allows it to provide its customers with reliable protection against the actions of hackers and various kinds of fraudsters. Protection is carried out both with the help of passwords and with the help of settings for the login properties of the client's account, when you can set a specific address from which it will be possible to connect to the service.

How to connect

My site is under development and is not publicly available, can I activate the payment right now?

Of course! To start cooperation, fill out the online form and provide the statutory documents. Our security staff will check your site if you provide login options. Upon successful verification and after signing the contract, you will be able to open the site immediately with the acceptance of payments through the RBK.money system.

I just opened a legal entity, can I start working with RBK.money?

Yes. We have no restrictions on the life of a legal entity.

What needs to be done in order to start accepting payments through RBK.money?

To get started, go through online registration (link to the form), upload the necessary statutory documents and sign an agreement (possibly online using an EDS). Choose a convenient integration method and set up your account (reimbursement schedule, notifications, etc.). After checking your site and documents, you will be able to start accepting payments.

Are there any restrictions and conditions for getting started with RBK.money?

I am not a resident of the Russian Federation, can I enable payment on the site?

Yes, we work with non-residents of the Russian Federation. With partners all over the world, we will be able to offer you the most favorable conditions depending on your location. Submit your application and our staff will contact you.

I don't have a technician, how can I integrate?

We have a wide range of payment plugins for various CMS. The full list is here. If your CMS module is not listed, please email us and we will try to develop it quickly.

Working with the service

What cards and currencies can I accept?

We accept cards from leading payment systems VISA, MasterCard, Visa Electron, MIR, JCB, American Express, Diners Club. Thus, you can accept for payment cards issued by any bank in any country. Write-off from the card can be in rubles, euros, dollars.

Does your service meet the requirements of 54-FZ?

Yes, by passing an additional parameter - check composition - our platform addresses partners (providers of online cash desks) and performs fiscalization of payment. To comply with the law, you must have an agreement with the OFD and the cash desk provider. If you do not have an online cash register, we will help you with the connection by providing instructions and contacts of our partners so that you can connect an online cash desk in one day.

I have my own cash desk that meets the requirements of 54-FZ. Can I just accept credit cards?

Yes, you can take full responsibility for the fiscalization of payments, we will accept payments and transfer only information about payments to your system.

What payment options do you have?

Payment by bank cards, cash payment via Euroset, QIWI - wallet.

Our system provides the ability to generate payment links that you can send to email client. You can also send a payment link using instant messengers and messages on social networks.

How can I make a return to my customer?

All refunds (full and partial) can be made in your personal account or using API requests, depending on the method of integration with RBK.money.

What should I do if I receive a request to protest a payment?

Upon receipt of a claim, it is required to confirm the fact of the provision of services / delivery of goods to the payer. In the case of physical delivery of goods, a scanned copy of the receipt of receipt is sufficient. In the case of the provision of a service, it is required:

  • user agreement / offer, which discloses the very concept of the service, and when it is considered rendered;
  • confirmation that the user was familiar with these rules (for example, screenshots showing that it is impossible to register without checking the appropriate box);
  • screenshots from your personal account, where you can see the fact that funds have been credited to the user, access to paid resources, movements on his account.
A more precise set of document requirements depends on the specifics of your business.

How to add a new payment method (method) to your payment form?

By default, your payment form will have all available possible ways payment, except for those that require a separate contractual relationship with the provider, such as for example QIWI - wallet. You can always manage the availability of certain payment methods using the payment form configuration. More:

How to set up recurring payments? For which payment methods are they available?

Instructions for connecting regular payments (recurring payments) can be found in our documentation -. Such payments can be connected only for bank cards.

What notifications will I receive from RBK.money?

What integration methods are available?

We support a variety of integration methods. Starting from ready-made modules for CMS and serverless integrations, ending with a full-fledged connection of your website with the platform and deep customization of the payment form. We will be happy to answer your questions by mail.

Safety

How secure is the RBK.money payment service?

All settlement transactions on the RBK.money platform are performed using SSL encryption (key length - 128 bits - the maximum allowed by Russian law). Resilience to disconnections is provided at the system level. The database of the system does not have direct access to the Internet, and the servers are under 24-hour physical security and video surveillance. Every year we undergo an audit for compliance with the PCI DSS standard (a standard developed by international payment systems for making payments with bank cards). For a detailed description of security and anti-fraud technologies, see the Security section.

How safe is it to enter bank card details into RBK.money payment forms? Is this information available to anyone other than me and the processing center?

The RBK.money payment service complies with the PCI DSS data security standard, which means that bank card data is securely protected. The PCI DSS standard is designed to ensure the security of processing, storing and transmitting data on payment card holders in the information systems of companies working with international payment systems Visa, MasterCard and others. The transfer of your bank card details takes place over a secure connection using the modern SSL 3.0 protocol. Data transmitted over the SSL 3.0 protocol is automatically encrypted in such a way that only the person to whom it is intended can decrypt it. Thus, even if an attacker intercepts the transmitted data, he still will not be able to use it. In addition, the use of the SSL 3.0 protocol allows you to be sure that you are on the page of the real site of the payment system, and not on the site of an attacker pretending to be a payment system in order to take over your payment card details.

How can I be sure that you will not share my personal information with anyone?

All personal information is collected and stored in accordance with the requirements of Federal Law No. 152-FZ "On Personal Data" dated July 27, 2006. No personal information is transferred to third parties.

How can I protect my site from scammers?

RBK.money has a modern multi-stage fraud monitoring system based on 15 years of payment analysis. Thus, fraudulent transactions will be blocked, and "good" payments will pass.

I forgot my password. What should I do?

You can recover your password at any time. To change your login password, you need to click on the "Forgot your password?" link, which is located under the login and password entry fields. Next, you will be prompted to enter your login (email). Within a few minutes, the system will send you an email with a link that will take you to the page for setting a new password.

I want to change my login password. What do I need to do?

To change your password, log in to your personal account on the system website and go to the “Settings” section. Next, click on the "Change login password" button. Enter the current password, then enter the new password twice and click on the "Change" button.

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